Application areas
B2B
- Quality control of sales managers
- Analysis of actual customer requests
- Tracking selling actions in communicating with customers
- Monitoring compliance with sales scripts
B2C
- Control over the quality of communication with customers
- Evaluation of the selling actions of the manager in a conversation with the client
- Increase the number of "pre-sales" based on the analysis of actions in communication
- Identify frequent objections and responses to them
Food delivery
- Upgrade up sales
- Evaluation of basic queries
- Monitoring compliance with prescribed communication scenarios
- Identify negative calls
Medical centers
- Analysis of customer requests based on conversations
- Evaluation and quality control of communication
- Improving the quality of customer experience
- Net Promoter Score
Logistics
- Evaluation of sales managers actions
- Control over the quality of communication with customers
- Identification of potentially dangerous conversations
- Evaluation of managers' work standards
Banks
- Monitoring compliance with communication standards
- Evaluation of compliance with the selling action by the operator
- Analysis of customer requests and increasing customer care
- Determination of consumer loyalty index (NPS)
Telecommunication companies
- Compliance with customer service standards
- Monitoring compliance with the communication script
- Determination of consumer loyalty index (NPS)
- Analysis of customer needs in real time
E-commerce
- Control over the quality of communication and customer service
- Analysis of the presence of selling actions manager
- Upgrade up sales
- Identify customer satisfaction
Insurance companies
- Improving the quality of communication with customers
- Monitoring compliance with communication standards
- Analysis of customer requests in real time
- Identification of potentially dangerous conversations
Any questions?
Leave your phone number and we will contact you
Fill in the details
CONTACTS
  • +375 44 7722234
  • info@alpha-analytics.pro
  • Minsk, Shornay st. 20
DOCUMENTS
To partners
  • Affiliate program


Made on
Tilda