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Automatic quality control, assessment and analysis of phone calls
Based on speech recognition technology and natural language processing technology, as well as the definition and processing of emotions.
Benefits
Five key features of our product
Monitoring and evaluation of 100% of calls
100%
More than 30 times faster than a person
х30
At least 3 times cheaper than a person
3
Quick start in 24 hours
24 h
Not sick, does not go on vacation, does not find favorites
0 d
How it works
Loading
Records from CRM and IP telephony are uploaded to the cloud for processing.
Processing
The system translates audio into text up to 95%. Each call is estimated by more than 24 parameters based on speech recognition technology and natural language processing technology.
Result
The final report on all calls and operators is ready in a couple of minutes
Key features and functions
Call table
All downloaded records are in the same place with a familiar and understandable interface. Each call is evaluated on a five-point scale and has more than 24 evaluation parameters. These tables can be conveniently sorted by the specified parameters.
Call details
For each call, individual information is available:
- whether the employee greeted the client;
- how many stop - words the operator said and how the client reacted to them;
- Compliance with the company's scripts;
- text decoding of the call with full compliance with the timing;
- and much more.
Advanced settings
21 vocabulary with more than 1000 words and expressions that characterize the quality of communication and service of the company have already been included in the basic assessment set.
You can easily edit existing dictionaries, as well as add new ones that fit your business.
Request a demo
Fill in the fields below and select a date and time that is convenient for you:
Date
Time
Why do we do this?
We believe that the quality of service and communication with the client are the main drivers for the growth of every modern and fast-growing business.

Every day we analyze thousands of calls for dozens of different parameters in order to identify best customer service practices and improve service quality.

ALPHA analytics - care for each client from the first seconds of communication.
Why is this business?
Quality
Improving customer service
Control
Monitoring the use of scripts and company standards
Identification
Identify conflicts and potentially dangerous conversations
Assessment
Automatic assessment of employee performance
Loyalty
Improved understanding of customer requests
Optimization
Reducing the cost of quality control specialists and listening to calls
Performance
Completely removes the human factor when evaluating
Plans
Choose the most suitable tariff plan for you
Start
2.500 minutes
  • Administrative panel
    Script editor
    24 hour support
47 $
(0,019 $ in a minute)
Buy
Enterprise
Unlimited minutes
  • Administrative panel
    Script editor
    Archive of records 2 months
    Premium support
    Individual refinement
Individual cost calculation
Buy
Buy
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Any questions?
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If you have any questions
Please contact with us
CONTACTS
  • +375 44 7722234
  • info@alpha-analytics.pro
  • Minsk, Shornay st. 20
DOCUMENTS
To partners
  • Affiliate program


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