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How it works
Records from CRM and IP telephony are uploaded to the cloud for processing.
The system translates audio into text up to 95%. Each call is estimated by more than 24 parameters based on speech recognition technology and natural language processing technology.
The final report on all calls and operators is ready in a couple of minutes
Key features and functions
All downloaded records are in the same place with a familiar and understandable interface. Each call is evaluated on a five-point scale and has more than 24 evaluation parameters. These tables can be conveniently sorted by the specified parameters.
For each call, individual information is available: - whether the employee greeted the client; - how many stop - words the operator said and how the client reacted to them; - Compliance with the company's scripts; - text decoding of the call with full compliance with the timing; - and much more.
21 vocabulary with more than 1000 words and expressions that characterize the quality of communication and service of the company have already been included in the basic assessment set. You can easily edit existing dictionaries, as well as add new ones that fit your business.
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Why do we do this?
We believe that the quality of service and communication with the client are the main drivers for the growth of every modern and fast-growing business.
Every day we analyze thousands of calls for dozens of different parameters in order to identify best customer service practices and improve service quality.
ALPHA analytics - care for each client from the first seconds of communication.
Why is this business?
Improving customer service
Monitoring the use of scripts and company standards
Identify conflicts and potentially dangerous conversations
Automatic assessment of employee performance
Improved understanding of customer requests
Reducing the cost of quality control specialists and listening to calls
Completely removes the human factor when evaluating
Choose the most suitable tariff plan for you
Administrative panel Script editor 24 hour support
47 $ (0,019 $ in a minute)
Administrative panel Script editor Archive of records 2 months 24 hour support
116 $ (0,0165 $ in a minute)
Administrative panel Script editor Archive of records 2 months Premium support Individual refinement